Shipping & Delivery Information
Free Shipping On All Orders Over $300.
We offer free standard shipping on all orders over $300 within New Zealand, in most cases, we offer free 2-day shipping!*
*Shipping deadlines do not include oversize items that ship via scheduled delivery such as TVs, furniture, and some subwoofers.
Free Standard Shipping Transit Times: 1-5 business days. Orders are processed and shipped by us within 24-48 hours with most orders shipping the same day they are placed. Please allow extra time for delivery to remote addresses and some oversize shipments.
Free Scheduled Delivery Transit Times: 1-10 business days*. Oversized items ship via specialty motor freight and require inspection and an adult signature at the time of delivery. You will be contacted by the carrier prior to delivery to make delivery arrangements. Please read below for our tips on how to receive your oversized shipment. Oversized items include but are not limited to TVs over 37", select subwoofers and floor standing speakers, furniture, and most items over 35kg.
Business days are Monday - Friday and exclude public holidays.
What do I do if my product is damaged or lost in transit?
If your item is damaged in transit, please refuse the package and contact us at 03-3798004 or via email at [email protected] within 24 hours. We will assist you with obtaining a replacement product if available. Any claims for loss must be reported to us within 30 days of intended receipt of the merchandise.
What if my product is backordered?
When you place an order for an item that is not in-stock, you will receive an email or phone call with the estimated ship date. You can cancel your order anytime before the item is shipped by us. Please note that once your item ships we are unable to cancel your order.
What if I need to cancel my order?
If your order has not yet shipped, please call us at 03-3798004 and we will make every effort to stop cancel your order before it ships.
Once an order is pulled for shipping, it cannot be cancelled. Please give us a call at 03-3798004 to request an RMA# to return your order. In the event that you refuse your package for any reason other than shipping damages, you will be subject to paying the full shipping price of the product both ways.