Sonos Trade-Up Eligible Products
- ZP80, ZP90
- ZP100, ZP120
- Connect (Gen 1)
- Connect: Amp (Gen 1)
- Play:5 (Gen 1)
Q: How do I know if my Connect, Connect AMP or Play5 are Gen 1 or not?
A: If they are manufactured before 2015, they are considered as Gen 1. The year and month of manufacture (YYMM) are the 4 digits before the serial number on the label.
How does Trade-Up work?
You can get 30% off the Sonos Recommended Retail Price (“RRP”) on any (single) Sonos product for each eligible Trade-Up Sonos Product traded-in. The 30% discount can be applied to one product only, and not to an entire order. The trade does not have to be ‘like-for-like’. In other words, you may decide to trade up from a Play:5 Gen1 to any Sonos product, for example, a Sonos Move.
*Note that Bridge can only be traded up to 30% off Boost and not to any other product.
(Sonos Products purchased as part of another promotion are specifically excluded from this Program).
Why do I need to upgrade?
In June, Sonos will release Sonos S2, a new app and operating system (OS) that will power the next generation of products and experiences. In addition to new features, usability updates, and more personalization moving forward, Sonos S2 will enable higher resolution audio technologies for music and home theatre.
Some of Sonos oldest products (previously referred to as “legacy” products) will not support the advances of S2 due to their memory and processing power.
With the Trade-Up Program, you have the opportunity to upgrade your legacy products to the latest, so your entire Sonos system can be upgraded to S2.
What will happen to my legacy products?
Don’t worry, they will continue to work, The article below tells you everything you need to know about the S2 and it’s compatibility with S1 products.
Enquire and Upgrade Now
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I have a Sonos 5 Generation 1 and a Move. The 5 has started to cut out a lot on specific radio stations. I understand that a new operating system that is due will not work on the 5. Is there anything I can do to stop the cutting out from happening?
Do you participate in the Sonos trade up system and how does that work to get a new 5. do you take the old gen 1 back?
Hi Mike: We have just sent you an email and answered your questions.
Thanks for your comments regarding the Sonos 3, happy it’s still good for S2.
I have a bridge, if I want to trade up to a boost what is the process?
Hi Stuart, All you have to do is email us a photo of the serial number label on your bridge, then we will issue you an invoice with 30% off. Thanks.
I have 2 zp90s. Could I trade them in for 60% off the new Arc product?
Hi Hayden, Sorry, you can only trade up one old Sonos unit to one new Sonos product with 30% off RRP on the new one.
Where does the play 3 fit in, bought mine well before 2015? Is this applicable to trade up?
HI Stuie: The inbuilt hardware for all Play3 speakers will support the latest S2 operating system, that's why play3 is not part of the Trade-Up Program. Thanks.
I am interested in trading my Sonos Connect for either a Sonos Port or Sonos Amp.
Can you please confirm under the trade up scheme if I can keep my existing Sonos Connect?
Hi Bruce. Yes, you can keep your existing Sonos Connect and it will continue to work. Thanks.