Returns and Exchanges


 

30 Day Money Back Guarantee

The quality of our products and your happiness is guaranteed. You may return or exchange items in their original unopened condition and packaging within 30 days.


 

How do I return a product?

Step 1 - Call or email us

Start your return by calling us at 03-3798004 or emailing info@magnumsound.nz

Step 2 - Pack Carefully

Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.

Step 3 - Ship the item back to us

We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.

After your return is received, we'll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.


 

What if I want to exchange my product?

When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s). 


 

What if my product is defective?

Eligible products that are deemed to be defective during our 30 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 30 day return period has expired.


 

What if my product is damaged?

If your product arrives damaged, please call us right away at 03-3798004. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued. 


 

*Return Fees

Freight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select subwoofers and floorstanding speakers, furniture, and most items over 35kgs. Returns for an exchange will also incur return fees. For return fee details, please call 03-3798004 or email us at info@magnumsound.nz

Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.

Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.

Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact us at 03-3798004 for an return request.