Your return rights

If you are unhappy with your product, or it is not performing as you think it should, you may have rights to return the product under:


- The Bose Manufacturer's Warranty

Your BOSE product comes with a Manufacturer's Warranty against defects in materials and workmanship.


- The Supplier's Returns Policy

If you purchased your BOSE product from a Bose Store or authorised reseller, you may also have rights to return the product to that supplier under the supplier's returns policy. Please speak to the supplier from whom you purchased your BOSE product for further details.

You must check any Product delivered to you to determine if it is damaged. If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us through our Customer Service. If you notice damage to a Product after delivery, you should notify us within 14 days of delivery. If so, you may return the product to us in accordance with this clause. 
If you wish to return a Product that is not damaged please note that there is no legal requirement for us to accept returned goods if you have merely changed your mind. However, we may accept certain goods back if they are returned unopened, unused and in original undamaged condition within a period of 7 days only. Personal hygiene products and headphones may only be returned if they are faulty. 
Contact us first to see if this applies to the goods that you wish to return. We will not refund the Delivery Fee where the Products have been delivered to you, unless you are returning the Product because it was damaged. 


- New Zealand's Consumer Law: Consumer Guarantees Act 1993

The product return rights given to you under the Manufacturer's Warranty, the Bose Excitement Guarantee and any supplier returns policy are additional to your rights to return products to the manufacturer or supplier under the Consumer Guarantees Act 1993. For more information regarding your rights under New Zealand's consumer laws, you can visit the New Zealand Consumer Affairs website at